Privacy

Transtainer is committed to ensuring the privacy of our clients, suppliers and other stakeholders. This Privacy Policy outlines general information as to how Transtainer will collect, use and maintain the security of any information, both personal and non-personal that is collected in the course of conducting business and in assisting clients to conduct their business.

Personal Information is information that identifies an individual or individuals, for example names, addresses and tax file numbers. Non-personal information is all other information that is not personal in nature.

Collection of Personal Information

Transtainer will only collect Personal Information when it is necessary to do so in accordance with our core business activities (the Primary Purpose).

The nature of the Personal Information collected by Transtainer will depend upon the Primary Purpose for which it is collected. We will make the Primary Purpose known at the time the information is collected.

The nature of Personal Information collected may include, but is not limited to:

  • Name
  • Phone number
  • E-mail address
  • Job title
  • Company address

Instances where Personal Information will be collected or requested may include, but are not limited to:

  • Requests for product or service sales information
  • Requests for software troubleshooting or support assistance
  • Requests for product training information
  • Requests to be contacted by a Transtainer employee

In some instances where a business relationship already exists with Transtainer, or is reasonably likely to exist, it may be necessary to collect or request the collection of additional information to allow Transtainer to perform its business activities and obligations.  Such information may include, but is not limited to:

  • Financial information
  • Exploration data
  • Production data

Use of Information

The information collected by Transtainer will generally be used for the Primary Purpose for which it is collected.  Depending on the Primary Purpose the information may be stored in Transtainer’s Customer Relationship Management System or other databases.

Transtainer may use stored information for purposes including, but not limited to:

  • Improving Transtainer’s products and services
  • Improving Transtainer’s marketing material
  • Identifying customer trends
  • Promoting related Transtainer products and services

Should you not wish to receive any promotional items, please contactsales@transtainer.com.au and request that your Personal Information be removed from our database(s).

Disclosure of Information

Information collected by Transtainer will only generally be available to Transtainer employees.  Transtainer does not sell, trade or disclose any collected information to any third parties, unless we have informed you that we will do so and:

  • It is necessary to do so to perform the Primary Purpose for which the information was collected and you should have reasonably expected us to disclose the information; or
  • You have given us permission to disclose the information; or
  • It is required by law;

Security of Information

Once information that has been collected has been used for the Primary Purpose, the information may be kept and updated (as required) in Transtainer’s Customer Relationship Management System or other databases for purposes including, but not limited to:

  • Improving Transtainer’s products and services
  • Promotional activities
  • Identifying customer trends

Where the Primary Purpose for collecting information is ongoing, Transtainer will access and update information as required to ensure the information is accurate.

If information that has been collected is no longer needed, it will be deleted from Transtainer’s records.

As far as is permissible by law, Transtainer accepts no responsibility for any unauthorised access of personal information collected and held by Transtainer.

Accessing personal information

Should you wish to view the Personal Information that Transtainer holds about you, please sales@transtainer.com.au If you believe the Personal Information we hold is incorrect, Transtainer will work with you to correct any errors or omissions.

Online privacy policy

Information collected via Transtainer’s website(s) (www.transtaier.com.au) is also subject to this Privacy Policy.  Personal Information collected on the website will generally be collected via online forms.  Other Non-personal information as detailed below may also be collected via the Transtainer website.

Some general statistics will be collected via the website in order to improve the performance of the website.  The statistics include, but are not limited to:

  • Time spent on the website
  • Webpage navigation
  • Sources of webpage visits
  • Downloads completed on the website

Users of the Transtainer customer portal will be personally identifiable when they use their user name and login details.  These details will be analysed only to determine website performance and to provide specific software troubleshooting assistance.

Some areas of the Transtainer website will use cookies in order to assist in determining website performance.  Cookies are small starter applications that are installed on a visitor’s computer that allow for return visits to be monitored and track how visitors use the website. Cookies are not able to collect Personal Information unless you supply it, nor are they able to collect information of other websites you have visited.

Many internet browsers are able to detect a cookie is being installed on your computer thus providing you with an opportunity to either accept or reject the cookie.  Some functionality on the website may be reduced or restricted if you decline a cookie from being installed.

Transtainer policy effectiveness

This policy is not intended to form a contract between an individual and Transtainer.  Should you require further assistance understanding this policy, please contact your local Transtainer office or e-mail accounts@transtainer.com.au.

This policy is subject to change and it is recommended that you check the website regularly for the most up-to-date version.